New Consumer Laws for services apply from 9 June 2019

In our April 2018 blogpost, we provided a brief summary of some of the key requirements under the Australian Consumer Law (ACL) that apply to goods and services and the requirements of any warranties as to defects over and above the consumer guarantees created by the ACL. New consumer laws for services apply from 9 June 2019… 

A “warranty as to defects” is a statement made to a consumer made at or around the time of supply to rectify defects or to compensate the consumer, with a “consumer” being a person or business acquiring goods or services either:
 
  • costing less than $40,000; or
  • costing more than that amount but being ordinarily acquired for domestic, household or personal use or consumption; or
  • if the goods are a vehicle or trailer.

The mandatory text for any warranties as to defects in relation to the supply of goods only remains unchanged:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

From 9 June 2019 however, there are new mandatory text requirements for warranties against defects when supplying services or when supplying goods with services.

Businesses that do not comply risk fines of up to $50,000 for companies and $10,000 for individuals per breach.

Any document evidencing any warranty against defects in relation to the supply of services only must state:

“Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.”

and the mandatory text for the supply of goods and services is:

“Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.”

If your business supplies services or goods and services, then it is likely that you need to update the mandatory text into your Terms and Conditions or your Contracts with your customers.

FURTHER INFORMATION

Craig Pryor is principal solicitor at McKillop Legal.

For further information in relation to consumer rights or any business or commercial law matter, contact Craig Pryor on (02) 9521 2455 or email craig@mckilloplegal.com.au

This information is general only and is not a substitute for proper legal advice. Please contact McKillop Legal to discuss your needs.

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